GENERAL TERMS AND CONDITIONS OF SALE – Annex 1: Shipping Information


DBS System SA
Route des Avoulillons 6
1196 Gland

Contact email:

According to sections 8.1 and 8.2 of the Conditions, the delivery of the Goods shall in principle be at FCA Seller’s shipping point.  However, if required by the Buyer, the Goods shall be shipped to the address indicated by it, at its own expense and risk, in accordance with the terms set out in the present Annex to the Conditions (Shipping Information).

Shipping time and means:

Orders shall in principle be processed within 48 (forty-eight) working hours of the date of the payment reception.

Goods shall then be shipped with an express delivery courier, which usually takes from 2 to 3 (two to three) working days for orders from Switzerland, 2 to 6 (two to six) working days for orders from Europe and North America, and 5 to 10 (five to ten) working days for orders from other countries.

A tracking number shall be provided for all shipments.

Shipping and processing costs:

Shipping and processing costs shall be borne by the Buyer in addition to the price of the Goods and are applicable depending on the country of delivery, as follows:

Switzerland CHF 29 (twenty-nine Swiss francs)
Europe EUR 65 (sixty-five Euros)
North America under 5 kg USD 159 (one hundred and fifty-nine US dollars)
between 5 and 15 kg USD 199 (one hundred and ninety-nine US dollars)
over 15 kg on demand – please contact us for a quote
Rest of the world on demand – please contact us for a quote

Taxes, fees, charges and custom process:

The shipping and processing costs do not cover use tax, sales tax, excise tax, duty, custom, inspection or testing fee, country-specific taxes (e.g. VAT) or any other tax, fee or charge of any nature whatsoever imposed by any governmental authority, on or measured by the Sale.

Such additional taxes, fees or charges shall be borne by the Buyer.

Customs policies vary widely from country to country, contact your local customs office for further information. It is expressly specified that the Seller has no influence over the customs process. In order to facilitate the shipping, it however reserves the right to inform customs of the value of the Goods.

Contact: If you have questions about shipping please contact

In the case of discrepancy between the provisions contained in the Conditions and those of the present Annex, the Conditions will take precedence.